IMG and McRaes Global getting ready for next level service.

IMG and McRaes Global have been assisting many essential NZ businesses with their requirements over the past few weeks at Alert Level 4. During the Level 4 Lockdown, our company health and safety systems and processes were successfully audited, at our Head Office premises, by MPI.

As of Tuesday the 28th of April we will be operating under Alert Level 3 restrictions, and we want to continue to bring our customers a level of robustness with our safety process.

Our team are here and ready to assist our customers get their machines back up and running with minimal headache. Because businesses are unable to provide a service where there is close physical contact, IMG have created a few barriers between our workshops and your staff but that will not stop our teams being able to support wherever possible.

  • We have a team of engineers on call that can travel to site whenever needed
  • All visitors to site must have made a prior appointment and have complete the IMG Alert Level 3 Register and the Contractor Health Check and Induction Declaration before they enter CLICK HERE
  • We have set up a IMG COVID-19 Alert Level 3 Protocol that can be viewed HERE
  • We have created customer pick up and drop off points so that goods can flow easily, and we have access to all the courier stations
  • We have appointed workshop COVID-19 Controllers at each site to monitor how we operate
  • Though some of our team members will be working remotely, the majority of our team is available on email, mobile and via video, online or web conferencing services (WhatsApp, FaceTime, Skype and Zoom). Please phone prior to your requirements on 0800 182 222 or 0800 255 525 and our team members will assist you with your needs.

Our aim is to continue to keep our staff, and the people that we deal with, safe.


Important notice during lock down alert levels.

IMG and McRaes Global have been assisting many essential NZ businesses with their requirements over the past few weeks at Alert Level 4. During the Level 4 Lockdown, our company health and safety systems and processes were successfully audited, at our Head Office premises, by MPI.

As of Tuesday the 28th of April, we will be operating under Alert Level 3 restrictions, and we want to continue to bring our customers a level of robustness with our health and safety process.

Our aim is to continue to keep our staff, and the people that we deal with, safe. Predictably, we have seen an increase in the usage of PPE during Level 4 to ensure IMG meets the Ministry of Health guidelines.
Combined with increased consumption of PPE, there has been a significant increase in costs from our safety suppliers as they struggle to meet demand. To partially cover the resulting increase, we will include a COVID19 surcharge onto our consumable costs of 2%.

This will last as long as the requirements remain in place and/or the costs come back down from our suppliers. IMG and McRaes Global will continue to service your needs throughout this period, to ensure that your operations are up and running again.


Ministry of Primary Industries (MPI) stamp of approval for McRaes Global and IMG during Alert Levels.

MPI accepted our request to work during Alert Level 4, all teams were briefed about the standards and practices were put in place to ensure the safety of all involved. We had teams in Te Puke constructing cranes and putting in rails, teams out at the port of Auckland, the Davenport Naval base, Rotoworo and on-site at Takanini, East Tamaki and Kinleith.

The Ministry of Primary Industries were impressed with the standards and practices that were put in place by McRaes Global and IMG. Audit forms were completed by the supervisors and managers on various sites, this showed we were monitoring and reviewing what we were doing. Where we encountered a concern, we shared the findings and found suitable solutions to correct with CQI process in place. This process will be extended in Level 3 for possible audits.
The process that is in place and the commitment from the teams around the sites have put us in good stead for the next few weeks with our clients who are aware of what we have achieved so far in this very different way of working.

McRaes Global and IMG COVID-19 update

With the growing level of uncertainty around, we wanted to provide our customers with certainty of supply from IMG and McRaes Global.

IMG have been classified as an essential service and as such, will be remaining open during the Level 4 COVID-19 period.

We are currently working with our customers to understand what level of support you’ll require through this period so we can provide assurance we will have the people available.

We also want to provide assurance by demonstrating what we’ve done with our people to ensure we mitigate any risk of COVID-19 exposure at your site.

We have implemented the following:

  • All our operative teams are segregated by region and we’ve stopped movement between branches
  • Our teams have undergone a general and medical questionnaire and we can confirm the following:
    • They have not travelled in or out of NZ since March 10th
    • They have not been isolated with suspected symptoms or have been in contact with someone who has tested positive for Covid-19
    • They have not had a fever or respiratory issues in the past 10 days
    • They have not encountered any person who is a confirmed case for more than 2 hours in the past 14 days
  • All work on customer sites will be carried out with a JSEA in effect that will include meeting the social spacing guideline requirements

Our Site Managers will take the necessary measures to ensure that any team member who might display symptoms of infection (as per MOH guidelines) will be stood down from attending site. We would notify you immediately if this situation occurs.

We’re also in contact with our supply chain to understand and ensure an uninterrupted supply of parts and equipment.

We will continue to follow the guidelines provided by the Ministry of Health and WHO to ensure the ongoing safety of both our people and yours and will keep you informed of any changes.

IMG purchases McRaes Global

We’re pleased to announce that IMG (Integrated Maintenance Group) have recently purchased McRaes Global from Asset Management Ltd.

McRaes Global is a leader in hydraulics design, technology, control systems and servicing to a wide range of New Zealand industries including defence, marine, industrial, energy, oil and gas.

The IMG team recognised this as a great opportunity to expand our portfolio to make us one of New Zealand’s best equipped, technologically varied, independent engineering companies.  The combination of IMG and McRaes Global will enable us to offer the widest suite of total mechanical, engineering, hydraulic and control solutions.

We want IMG and McRaes Global to be your “Go To” company where you only need to make one phone call to resolve all your engineering problems.

For us, it will always be about you as our customer. We intend to incorporate the best features of both our companies and believe the increased resources will ensure the highest level of service, support and advice to you for all your engineering requirements.

McRaes Global is very excited to become part of the IMG family of companies.  We hope you will share in our excitement.

As previous owners, Asset Management are pleased to see McRaes Global incorporated into IMG where they believe it will flourish and prosper.  Asset Management would also like to express their thanks to all McRaes Global’s customers for their support and business during their time of ownership.

If you have any questions or enquiries regarding either IMG or McRaes Global, please don’t hesitate to contact us.

Below you can find some frequently asked questions:

What is the valid trading name and address?

McRaes Global will continue to trade as McRaes Global.  The Auckland branch will continue to operate out of their current Wiri premises at 16 Ha Crescent, Wiri until the end of November.  At that point they will likely relocate to our East Tamaki branch however, we’ll make sure all customers are kept up to date with this.

Will McRaes still be using the same account?

No, McRaes have a new bank account number.  We’ve sent a letter to your finance division advising them however, we can re-send a copy if you’ve not received this.

The details are.

Bank Account Number: 02-0108-0483796-000

Has the GST number changed?

Yes, McRaes have a new GST number.  We’ve sent a letter to your finance division advising them however, if you’ve not received this or would like a copy, we can provide this.

The details are.

GST: 125-366-775

How will the billing change?

Yes, the look of your invoices will change and they will also clearly show the new bank account details and GST number.

There should be no other changes to rates or payment terms although it is our intention to look for ways to streamline our systems so we can make it easier for you to do business with us.

Is Head Office still in McRaes?

The McRaes Global head office will remain at Wiri until the end of November.  At that point they will likely relocate to our East Tamaki branch however, we’ll make sure all customers are kept up to date with this.

Does the sale include all branches of McRaes Global?

Yes, the sale includes all McRaes Global branches, Whangarei, Auckland and Rotorua.

All staff have transferred and so your key contacts, their numbers and email addresses will remain the same.

I need a copy of the new (bank deposit slip, account form, anything else required with regards to finance forms…)

Forward details of what’s required to swafiyah@mcraesglobal.com.